Monday - Thursday 8:00 am - 8:00 pm

Friday - Saturday 8:00 am - 4:00 pm

MAKE AN APPOINTMENT

FREQUENTLY ASKED QUESTIONS

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What insurance plans do you accept?

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  • Aetna
  • Blue Cross/Blue Shield
  • Cigna
  • Health Partners

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  • Medica
  • Medicare
  • Minnesota Care
  • Optum

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  • Preferred One
  • Tri-Care
  • UCare
  • United Behavioral Health

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We also accept several employee assistance programs and self-payments

What do I do to prepare for my first visit?

Please plan to arrive 15-20 minutes prior to your scheduled appointment time so that you will have time to fill out necessary paperwork. You may also download the forms from forms tab on Home page.  

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Is there anything I need to bring with me to my first appointment?

Please bring your current insurance card, a list of all your current medications and/or supplements, and name(s) of doctor(s) you have seen in the past.

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Do I need to bring records from other mental health providers?

Yes, please request that your previous provider forward your records to Oak Ridge Center. Our fax number is: 952-431-3225

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How long will my first appointment take?

Please plan on at least 45-60 minutes for your first appointment.

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What happens at my first appointment?

Your provider will take a full mental, physical and social history. This will assist your provider in making a diagnostic assessment and start to develop a treatment plan. Please bring a list of all your current medications.

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What is a treatment plan?

A treatment plan includes the objectives or goals for treatment, the strategies that will be used to meet those objectives and a means by which the outcome will be measured.

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Will I be prescribed medication or have my medications changed at my first visit?

This will depend on your provider’s assessment, clinical judgment and scope of practice.

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What about future appointments, how long are they?

This depends on the kind of services you will be receiving. Follow-up appointments usually run from 20-60 minutes.

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How do I know if my health insurance will cover my visits?

We advise that you contact your insurance company prior to your first visit to verify what services they will or will not cover. The phone number is usually found on the back of your insurance card.

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How will I be billed for services not covered by my insurance company?

It is in your best interest to check in advance with your insurance company regarding your coverage. You are ultimately responsible for any services not covered by your insurance. This includes co-pays, percentages, and deductibles:

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  • Your co-pay is due at the time of service.
  • If you have a deductible, the fee for service will be collected at the time of service, until your deductible has been met. 
  • If you are responsible for a percentage of the fee (for example 80/20), you will be expected to pay that amount at the time of service.
  • Any unpaid balance is due at the time of service. 

How will I be billed for services not covered by my insurance company?

Any balance remaining after 30 days will be billed to your home address. Contact us immediately if you do not foresee being able to settle your account within 30 days. Any balance due over 60 days will incur a .66% finance charge and could be placed with a collection service.

What do I do if I have to cancel an appointment?

We request that you call to cancel or reschedule an appointment 48 hours in advance.

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What if I do not give at least 48 hours advance notice?

You may be billed up to 100% of the usual charges for that visit. Since your insurance company will not pay for “late cancel” fees, you will be responsible for paying this fee.

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What do I do about refills for my medication?

Your provider will usually provide enough medication to last you until your next visit.  Please contact the your pharmacy to obtain refills.  Also, please make sure you have a follow up appointment with your provider when you make that request.

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What if I miss an appointment and will run out of medication before I get in to see my provider ?

Once you have made an appointment with your provider, notify your pharmacy to fax to us your refill request. We will need at least 7 business days to process your request.

What if I have a question or concern between appointments?

For matters which you feel cannot wait until your next scheduled appointment, you may leave a message with your provider. Someone will get back to you as soon as possible.

Do you make reminder calls for appointments?

We do our best to make reminder calls but there are times when this may not be possible. Please do not rely completely
on reminder calls.

What if I don’t want other people, with whom I live, to know about my appointments?

We do our best to be discreet but if you do not want us to call you and/or leave you a message, please inform us in advance, in writing.

What if I have an emergency and can not get in touch with my provider?

Emergency services are available through the following:

  • Dakota County Crisis Intervention: 952-891-7171
  • Hennepin Acute Psych Services: 612-873-3136
  • Ramsey County Crisis Intervention: 651-266-7900
  • Scott County Crisis Intervention: 952-818-3702
  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)

  • Crisis Connection: 612-379-6363
  • First Call for Help: 211
  • Go to your nearest Emergency Room or call 911
  • Crisis Text Line is a text-based crisis line available across Minnesota 24/7. Text MN to 741 741 

Are my records confidential?

Yes, but there may be some exceptions. See Notice of Privacy Practices, which spells out details regarding confidentiality. You may also discuss your confidentiality concerns with your provider.